Fae Botanica is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you interact with us.

1. Information We Collect

When you book a session or interact with Fae Botanica, we may collect the following information:

• Personal Information: Name, email address, phone number, and other contact details.

• Session Information: Information shared during energy healing sessions, including health concerns, emotional well-being, or session notes.

• Payment Information: Billing details and payment methods (processed securely by third-party platforms).

• Website Usage: Non-personal data, such as browser type, device information, and website interactions, to improve user experience.

2. How We Use Your Information

The information we collect is used to:

• Schedule and manage appointments.

• Provide personalised energy healing sessions.

• Communicate with you about appointments, updates, or offerings.

• Maintain records for professional and business purposes.

• Improve our website and services.

3. How We Protect Your Information

We take the security of your information seriously and use the following measures:

• Secure storage of all client records and session notes.

• Use of encrypted payment processors for financial transactions.

• Regular reviews of data protection practices to prevent unauthorized access or misuse.

4. Sharing Your Information

Fae Botanica does not share, sell, or trade your personal information. Your information may only be shared in the following cases:

With Your Consent: If you provide explicit permission.

When Legally Required: To comply with laws, regulations, or legal requests.

Third-Party Service Providers: For booking (Cliniko) or payment processing (e.g., Stripe), as needed.

5. Client Rights

You have the following rights regarding your personal data:

Access: Request a copy of the information we hold about you.

Correction: Update or correct inaccurate information.

Deletion: Request the removal of your information, subject to record-keeping obligations.

Withdraw Consent: Withdraw consent for us to process your data at any time.

To exercise these rights, please contact us at info@faebotanica.com.

6. Third-Party Services

Fae Botanica may use third-party platforms, such as Cliniko for booking or Stripe for payments. These platforms have their own privacy policies, and we encourage you to review them.

7. Retention of Information

We retain client information for as long as necessary to:

• Provide our services effectively.

• Comply with legal, tax, and business record-keeping requirements.

8. Cookies and Website Tracking

Our website may use cookies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: info@faebotanica.com